Ziploc carrying case tucked neatly in my purse, I drove to the Apple Store for my iPhone repair appointment, after scheduling it online earlier in the week. Apple employees were ready and waiting for me when I arrived. “Name, please?” “Ms. ClunkyShoe.” I replied.
“Ah, yes, Ms. ClunkyShoe. It is 1:22 and you are within your fifteen minute window to get your phone fixed.” “There’s a fifteen minute window?” I asked. “Yes.” he responded. “After fifteen minutes the time warp morphs and you can no longer enter at this portal.”
Really? Had I gotten off at the right exit? I thought I was getting my phone fixed, not going on some cosmic adventure. Okay, okay. Maybe I made the last part up.
Waved towards the back of the store, a young man greeted me with a black hand held device the size of an iPhone, with the thickness of a good book. We discussed the repair, while he viewed the service order in his palm. The repair would take ten minutes. Not bad. The drive in took longer than that. While we waited, my oldest played some games in the kid’s computer section, while I looked around and revisited my appreciation of Apple as Art.
Walking into the store, cleanly laid out with a minimalist approach, reminded me of walking into a well-designed modern art gallery. Each Apple piece sat in its designated spot, uncluttered by other products, beckoning customers to come and pause. Breathe in. Breathe out. Then, feeling one with Apple, connect to the flow of universal creativity.
Way too soon the young man returned to tell me that my sweet phone had survived the surgery and was doing very well. She certainly looked fabulous! He checked me out by swiping my card through his hand-held device. Then he emailed the service invoice. We were finished. Our mission had been accomplished. It was anticlimactic, really. Something I had been waiting for all week was done in a blink.
My oldest and I lingered a bit, noticing the swarm of people that had entered the store. It was tough to tell the myriad of Apple consultants from the hungry consumers, as they intermingled casually on the floor. Really, in my mind, the consultants were gallery attendants, milling about a popular exhibit, gently moving the attendees through the displays.
Walking out we passed our favorite exhibit, showcased in the window. An abstract piece for sure, the repeating gray pattern of circles represents the order that Apple creates in the midst of an unpredictable world. At least, that’s what art critic Steve Jobs would say. Me? With very little consideration, I would say I freely concur.